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Zanichelli Scuola Ciaffaroni – Mind Your Business

File Mp3

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Business Communication
Business Theory
Business Environment
Cultural Background

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Business Communication

MODULE A
Unit 1	Activity 2 – Internship wanted brano 1
Unit 2	Activities 1, 2 – Martina gets ready for an interview brano 2
	Activity 9 – Being interviewed brano 3

MODULE B
Unit 3	Activity 1 – We’ve always got mail! brano 4
Unit 4	Activity 1 – Arrival at Netstake brano 5
	Activities 12, 13 – Phone calls A and B brano 6
	Activities 14 – English telephone alphabet brano 7
	Activities 19, 20 – Tips for making effective phone calls brano 8

MODULE C
Unit 5	Activity 1 – A new week brano 9
	Activities 3, 4, 5, 6 – Enquiries by phone brano 10
	Activities 18, 19 – Reply to enquiries by phone brano 11
Unit 6	Activity 1 – Too much mail brano 12
	Activities 3, 4 – Offers by phone brano 13
	Activities 11, 12, 13 – Orders by phone brano 14

MODULE D
Unit 7	Activity 1 – TGIF! brano 15
	Activities 3, 4 – Complaints by phone (1) brano 16
	Activities 5, 6 – Complaints by phone (2) brano 17
Unit 8	Activity 1 – An unpleasant task brano 18
	Activity 3 – Reminders by telephone (1) brano 19
	Activities 4, 5 – Reminders by telephone (2) brano 20

Business Theory

MODULE E
Unit 9	Activity 2 – Who’s who at Netstake brano 21
	Activities 11, 12 – Describing company structure brano 22
Unit 10	Activity 1 – Setting up a new business brano 23

MODULE F
Unit 11	Activity 1 – A marketing plan brano 24
	Activities 6, 7 – Market research brano 25
	Activities 17, 18, 19 – Price brano 26
	Activities 21, 22 – Promotion brano 27
	Activities 23, 24, 25 – Product life cycle brano 28
Unit 12	Activity 2 – SEO or SEM? brano 29

MODULE G
Unit 13	Activity 2 – Help! brano 30
	Activities 20, 21 – The Credit Crunch brano 31
Unit 14	Activity 2 – Budgeting brano 32
	Activities 19, 20 – International payments methods and practices brano 33

MODULE H
Unit 15	Activity 1 – Integrating operations brano 34
Unit 16	Activity 1 – The supply chain brano 35
	Activities 3, 4 – Business processes brano 36

Business Environment

MODULE I
Unit 17	Activity 1 – So many things to keep an eye on brano 37
Unit 18	Activity 1 – Global reach brano 38
	Activities 11, 12 – How do the WTO, World Bank and IMF work? brano 39

MODULE J
Unit 19	Activity 1 – I’m not a business leader brano 40
	Activities 18, 19 – Checks and Balances brano 41
Unit 20	Activity 2 – Hooray for the EU! brano 42
	Activities 10 – A brief summary of the history of the European Union brano 43

MODULE K
Unit 21	Activity 1 – Coffee break brano 44
Unit 22	Activity 2 – A ‘green’ company brano 45
	Activities 6, 7 – Green tips for business brano 46

MODULE L
Unit 23	Activity 2 – Tool box brano 47
	Activities 19, 20, 21 – 2000 to 2010; Business and technology brano 48
Unit 24	Activity 2 – Going virtual brano 49
	Activities 6, 7, 8 – E-commerce basics brano 50

Cultural Background

MODULE M
Unit 25	Activity 1 – It’s a small world! brano 51
Unit 26	Activities 1, 2 – Geography, what a mess! brano 52
	Activities 7, 8 – Cities of Britain brano 53
	Activities 16, 17, 18 – Top ten cities in the US brano 54
	Activities 28, 29 – The best tourist destinations in New Zealand brano 55

MODULE N
Unit 27	Activity 2 – National holidays brano 56
	Activities 9, 10, 11 – The British Empire brano 57
	Activities 21, 22, 23 – The American Empire brano 58
Unit 28	Activity 1 – In the English business brano 59