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Business Communication


MODULE A
Unit 1 Activity 2 – Internship wanted
brano 1
Unit 2 Activities 1, 2 – Martina gets ready for an interview
brano 2
Activity 9 – Being interviewed
brano 3
MODULE B
Unit 3 Activity 1 – We’ve always got mail!
brano 4
Unit 4 Activity 1 – Arrival at Netstake
brano 5
Activities 12, 13 – Phone calls A and B
brano 6
Activities 14 – English telephone alphabet
brano 7
Activities 19, 20 – Tips for making effective phone calls
brano 8
MODULE C
Unit 5 Activity 1 – A new week
brano 9
Activities 3, 4, 5, 6 – Enquiries by phone
brano 10
Activities 18, 19 – Reply to enquiries by phone
brano 11
Unit 6 Activity 1 – Too much mail
brano 12
Activities 3, 4 – Offers by phone
brano 13
Activities 11, 12, 13 – Orders by phone
brano 14
MODULE D
Unit 7 Activity 1 – TGIF!
brano 15
Activities 3, 4 – Complaints by phone (1)
brano 16
Activities 5, 6 – Complaints by phone (2)
brano 17
Unit 8 Activity 1 – An unpleasant task
brano 18
Activity 3 – Reminders by telephone (1)
brano 19
Activities 4, 5 – Reminders by telephone (2)
brano 20

 

Business Theory


MODULE E
Unit 9 Activity 2 – Who’s who at Netstake
brano 21
Activities 11, 12 – Describing company structure
brano 22
Unit 10 Activity 1 – Setting up a new business
brano 23
MODULE F
Unit 11 Activity 1 – A marketing plan
brano 24
Activities 6, 7 – Market research
brano 25
Activities 17, 18, 19 – Price
brano 26
Activities 21, 22 – Promotion
brano 27
Activities 23, 24, 25 – Product life cycle
brano 28
Unit 12 Activity 2 – SEO or SEM?
brano 29
MODULE G
Unit 13 Activity 2 – Help!
brano 30
Activities 20, 21 – The Credit Crunch
brano 31
Unit 14 Activity 2 – Budgeting
brano 32
Activities 19, 20 – International payments methods and practices
brano 33
MODULE H
Unit 15 Activity 1 – Integrating operations
brano 34
Unit 16 Activity 1 – The supply chain
brano 35
Activities 3, 4 – Business processes
brano 36

 

Business Environment


MODULE I
Unit 17 Activity 1 – So many things to keep an eye on
brano 37
Unit 18 Activity 1 – Global reach
brano 38
Activities 11, 12 – How do the WTO, World Bank and IMF work?
brano 39
MODULE J
Unit 19 Activity 1 – I’m not a business leader
brano 40
Activities 18, 19 – Checks and Balances
brano 41
Unit 20 Activity 2 – Hooray for the EU!
brano 42
Activities 10 – A brief summary of the history of the European Union
brano 43
MODULE K
Unit 21 Activity 1 – Coffee break
brano 44
Unit 22 Activity 2 – A ‘green’ company
brano 45
Activities 6, 7 – Green tips for business
brano 46
MODULE L
Unit 23 Activity 2 – Tool box
brano 47
Activities 19, 20, 21 – 2000 to 2010; Business and technology
brano 48
Unit 24 Activity 2 – Going virtual
brano 49
Activities 6, 7, 8 – E-commerce basics
brano 50

 

Cultural Background


MODULE M
Unit 25 Activity 1 – It’s a small world!
brano 51
Unit 26 Activities 1, 2 – Geography, what a mess!
brano 52
Activities 7, 8 – Cities of Britain
brano 53
Activities 16, 17, 18 – Top ten cities in the US
brano 54
Activities 28, 29 – The best tourist destinations in New Zealand
brano 55
MODULE N
Unit 27 Activity 2 – National holidays
brano 56
Activities 9, 10, 11 – The British Empire
brano 57
Activities 21, 22, 23 – The American Empire
brano 58
Unit 28 Activity 1 – In the English business
brano 59