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(To) Deliver: Pronunciare, fare un discorso.
To speak or read aloud to people listening.

Delivery: Modo di pronunciare, dizione, eloquio.
The manner or style of speaking in public.

(To) Dial: Comporre un numero, fare una telefonata.
To make a telephone call using a dial or similar apparatus, that is, the wheel of a telephone with numbered buttons which are pressed when one makes a telephone call.

Direction: Direzione.
Control or management; the point or position towards which a person or thing moves, faces or is aimed.

Disagreement: Disaccordo.
The fact of having different opinions, or quarrelling slightly.

Dysfunctional: Disfunzionale.
Not functioning or working properly, usually said of communication.

Effective: Efficace.
Producing the desired result; actual, real; in operation.

Empathy: Identificazione, immedesimazione, empatia.
It is the ability to feel what someone else is experiencing and to validate their experience. Empathy is seeing the world through the other person's eyes.

Extension: Numero telefonico interno.
Any of the many telephone lines which connect various rooms or officies in a large building to the switchboard.

Factual: Che riguarda i fatti, effettivo, reale.
Based only on fact, that is, something that has actually happened or is happening, something known or to be accepted as being true.

Fault finding: Tendenza al biasimo, alla critica.
Complaining about, especially too much or too often.

Feature: Caratteristica, aspetto.
A typical or noticeable part or quality.

(To) Feedback: Dare, fornire, rinviare indicazioni, idee impressioni, come reazione a; fornire un riscontro.
It is information about past behavior delivered in the present for the purpose of influencing future behavior. If we want to build, maintain, or test our relationships, feedback is our only source of information.

Figure: Cifra, numero.
Any of the number signs from 0 to 9.

(To) Get across: Ricevere, capire un messaggio.
To cause to be understood or accepted, especially by a large group.

(To) Get through: Comunicare con, mettersi in contatto, parlare con.
To reach someone especially by the telephone.

(To) Give a ring: Telefonare, fare uno squillo.
Informal expression meaning to make a telephone call.

Grapevine: Fonte di notizie incontrollate, tam-tam.
The grapevine is the unofficial way that communication takes place in an organization. It is neither authorized nor supported by the organization.

(To) Handle: Trattare, occuparsi di.
To deal with, control; to have responsibility for, be in charge of.

Handout: Fotocopie.
Information given out, for example to students or people attending a talk in the form of a printed sheet.

Handshake: Stretta di mano.
An act of taking each other's right hand when two people meet or leave each other; the way a person does this.

(To) Hang on: Aspettare, restare in linea.
To continue waiting on the telephone for some reason, for example when the person you want to talk to is busy.

(To) Hang up: Riattaccare.
To finish a telephone conversation by putting the receiver back.

Haptics: Cinestesica.
Haptics means communicating by touch. Handshakes, pats, and kisses are just a few of the ways one can communicate by touching. Research has found that touching can create both positive and negative feelings. Your feelings are positive when the touch is perceived to be natural. A person gets the opposite feeling when the touch is perceived to be insincere.

Hierarchical communication: Comunicazione gerarchica.
Communication taking place according to the arrangement of an organisation in higher and lower ranks.

(To) Hold on: Restare in linea.
To wait on the telephone, same as hang on.

Hyphen: Trattino.
A short written or printed line which can join words or syllables.

Impolite: Scortese, sgarbato, maleducato.
Not having or showing good manners, sensitivity to other people's feeling and/or correct social behaviour; rude.

Interview: Intervista. Colloquio di lavoro.
An occasion when a person is asked questions by one or more people either to decide whether he or she is a suitable person to be given a job or about his/her opinion.

Introduction: Presentazione.
An occasion of telling people each other's name.

(To) Involve: Coinvolgere, comportare, richiedere.
To cause someone, or oneself, to become connected or concerned; to have as a necessary part or result.

Judgemental: Giudiziale.
Expressing an opinion or making a decision based on careful consideration of facts or principles.

Kinesics: Cinesica.
Kinesics, or body language, is one of the most powerful ways that humans can communicate non-verbally. It is used to convey moods and emotions and to emphasize or contradict what is being said.

Landmark: Punto di riferimento, contrassegno, pietra miliare.
An easily recognisable object by which one can tell one's position; an important point in a person's life, in the development of knowledge, etc.

(To) Locate: Localizzare, individuare.
To find the position of someone or something; to find someone you are looking for.

Long distance call: Telefonata interurbana.
Telephone call made over a long distance.

(To) Make a call: Fare una telefonata.
Try to reach someone by telephone.

(To) Manage: Amministrare, gestire, dirigere; riuscire a.
To be in control or charge of the affairs, especially the business affairs of; be or act as the manager of; to succeed in dealing with something or someone difficult.

Manager: Amministratore, direttore, dirigente.
A person who manages a business or other activity.

Manipulative: Chi raggira o manovra.
Controlling or influencing for one's own purposes.

Mind-boggling: Sbalorditivo, stupefacente, inverosimile.
Very surprising, difficult to imagine because so big, unusual, etc.

(To) Mirror: Rispecchiare, riflettere.
To give an exact or close representation; to be similar to, especially as if by copying.

Misunderstanding: Incomprensione, equivoco, malinteso.
An example of the act of putting the wrong meaning on something; a disagreement less serious than a quarrel.

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